Lobby Manager/Client Services Specialist – Temp to Hire position – Monday through Friday from 8:00 am to 5:00 pm – every other Saturday from 8:00 am to Noon

Essential Job Duties:

• Manages the lobby and floater tellers and serves as a positive role model, which includes promoting a professional work environment.
• Manages the lobby by:
  • Ensuring that the Bank is adequately staffed with properly trained personnel.
  • Overseeing human resource issues.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Promoting staff development through training, cross training and career planning.
• Required to exercise sound judgement with moderate supervision.
• Assists staff with customer service needs.
• Assists customers with opening and processing all types of new and existing accounts. Also train new staff on opening accounts.
• Completes daily new account documentation.
• Maintains lobby appearance and acts as receptionist by directing lobby traffic when necessary.
• Opens and maintains a cash drawer; performing teller functions when necessary.
• Ensures each teller balances every day; provides assistance to locate any differences; and ensures that all differences are properly initialed and if required, reported to the Head of Operations.
• Be knowledgeable on all products and services provided by the Bank.
• Attends meetings/trainings within and outside the Bank when necessary.
• Conducts all personnel’s 4×2 conversations every six months as well as 30, 60, and 90-day discussions of new employees.
• Carries out the disciplining of employees, when necessary, with the help of HR.
• Rewards and disciplines personnel as required and addressing complaints and resolving problems with the help of HR when necessary.
• Works with HR to hire staff.
• Provides feedback that encourages employee contribution along with goal setting and performance development plan.
• Ensures that all lobby personnel understand the policy and procedures of the Bank and that they take all reasonable precautions to avoid any risk.
• Participates in the interviewing, hiring, training & firing of lobby personnel.
• Represents the Bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours.
• Communicates necessary Bank information to lobby personnel through staff meetings, appropriate email or one on one meetings, as necessary.
• Responsible for new product set-up and coordination with data processor.
• Performs other duties and responsibilities as defined by Management.

Knowledge, Skills & Abilities:

• Ability to solve problems, manage conflict and build rapport effectively.
• Ability to mentor and develop staff.
• High energy and self-motivated.  Possesses initiative, persistence, determination and drive.
• Above-average teller with the ability to give and accept instruction and desire to oversee and assist others.
• Adherence to schedule in a structured work environment.
• Interpersonal skills to represent the Bank in a positive way in dealing with customer and other employees.
• Excellent presentation and communication skills.
• Proficient computer skills.
• Superior attention to detail.
• Ability to multitask.

 Education & Experience:

• High school diploma or equivalent.
• One or more years of supervisory or management experience.
• Minimum 2 years’ banking experience to include teller and/or new account experience.

Other Requirements:

• Ability to be flexible as needed.
• Ability to lift up to 25 lbs. of coin.
• Ability to work in a fast-paced environment.

Job Order 9:99

Applications for these positions are being accepted at Premier Staffing.