Customer Service Representative – Monday through Friday 8:30 am to 6:00 pm – /Rotating Saturdays 8:30 am to 1:00 pm

Essential Job Duties:

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities:

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience:

• High school diploma or equivalent.
• Bilingual in Spanish and English preferred.
• Previous sales and money handling experience preferred, but willing to train successful candidates.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift to 25 lbs. of coin.
• Ability to be flexible as needed.

Experience:

• Banking: 1 year (Preferred)
• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Job Order 466:1